Dealer Relationship Manager

Dealer Relationship Manager

At Percepta, we bring first-class service across each market we support. As a Dealer Relationship Manager in Houston, Texas, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture

What You’ll Be Doing 
As a Dealer Relationship Manager, you will play a pivotal role in fostering strong relationships between Automotive Motor Company, Houston CRC, and its network of dealerships. Your primary responsibilities will involve providing support in training initiatives and facilitating the development and improvement of Key Performance Indicators (KPIs) for Automotive dealers. This position requires a deep understanding of automotive industry dynamics, effective communication skills, and the ability to collaborate with various stakeholders.

During a Typical Day, You’ll
      •    Work in conjunction with the Learning and Development team to design, develop, and implement training programs for dealership personnel, focusing on processes, procedures, and product knowledge.
      •    Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with dealership standards.
      •    Conduct engaging and effective training sessions for dealership staff, including sales, service, and administrative personnel.
      •    Utilize various training methods, including in-person sessions, webinars, and e-learning platforms, to cater to diverse learning styles and preferences.
      •    Build and maintain strong relationships with dealership management and staff.
      •    Act as a liaison between Automotive Company and dealerships, addressing concerns, providing support, and fostering a collaborative and positive working environment.
      •    Assess the effectiveness of training programs through regular evaluations and feedback mechanisms.
      •    Implement improvements and adjustments to training content based on performance metrics and dealership needs.
      •    Maintain accurate records of training sessions, attendance, and performance metrics.
      •    Generate regular reports on the success and impact of training initiatives.
      •    Stay current with industry trends, Automotive product updates, and dealership best practices.
      •    Incorporate new knowledge into training programs to ensure content remains relevant and effective.
      •    Work closely with dealership management to understand their business objectives and challenges.
      •    Provide guidance on best practices for achieving and exceeding established KPIs.
      •    Monitor dealership performance through regular data analysis and reporting.
      •    Identify areas of improvement and work with dealerships to implement strategies for enhanced performance.
      •    Other projects and responsibilities as assigned.

What You Bring to the Role 
      •    High School Diploma required; Bachelor's Degree in Business, Marketing, or a related field degree preferred.
      •    Proven experience in training and development, preferably in the automotive industry.
      •    Strong understanding of dealership operations, processes, and procedures.
      •    Knowledge of the automotive industry a plus.
      •    Must have PCDA and Concern product knowledge
      •    Served in a CRC operational manager position for 1 year or more

What You Can Expect 
      •    Competitive Salary with Incentives
      •    Health/Dental/Vision/Life Insurance
      •    Flexible Spending Account (FSA) and Health Savings Account (HSA)
      •    401(k) with company match
      •    Vacation/Sick Time and Paid Holidays
      •    Tuition Reimbursement 
      •    Employee Assistance Program
      •    Employee Discount Program
      •    Training and Development Programs (Percepta College)
      •    Employee Rewards Program (Perci Perks)

A Bit More About Your Role 
      •    High level of trust and integrity.
      •    Strong verbal and written communication skills
      •    Detailed listening skills
      •    Strong customer service, interpersonal and relationship building skills
      •    Time management and ability to prioritize projects and customer needs
      •    Conflict resolution skills – listen to the customer
      •    Exercise good service and business judgment with end goal of customer satisfaction
      •    Excellent English language, oral and written, with grammatical knowledge and etiquette
      •    Ability to sway the opinion of others through verbal and/or written correspondence
      •    Ability to work calmly under pressure
      •    Displays professionalism in demeanor, language and appearance
      •    Ability to blend personality with professional demeanor to provide the customer with a comfortable conversation
      •    Use of technology for product resourcing to resolve customer issues
      •    Ability to work through multiple computer screens
      •    Typing Skills – ability to listen and capture information at the same time
      •    Knowledgeable in MS Office, Email, Texting
      •    Experience with Microsoft Dynamics (Customer Contact system) an asset
      •    Must be able to interact with all internal and external departments and contacts.
      •    Must represent Percepta professionally with all customers and external organizations and contacts.

About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
      •    Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
      •    Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
      •    Leave it better – We take ownership and leave every process, person, and place better than we found it.
      •    Win together – We succeed as one—celebrating, supporting, and showing up for each other.
      •    Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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