Customer Service Representative

• Handle phone calls using typical contact centre technology;

• Communicate effectively in verbal and written interactions with internal and external stakeholders;

• Provide quality customer service with a focus on concern resolution;

• Utilise time management skills and manage work priorities;

• Accurately enter and retrieve data in our CRM;

• Support a healthy team environment while managingown work under guidance;

• Provide specialised assistanceto customers on a range of products or services, including complaint and fault inquiries;

• Use multiple systems in synergy to determine appropriate resolutionsteps;

• Where required, assisting in managing mailboxes to co-ordinate written responses to internal and external stakeholders;

• Where required,assist with supporting new team members;

• Follow occupational health & safety policy and procedures;

• Attend training courses and manage professional development;

• Manage customer relationships and liaise effectively with stakeholders;

• Assist in special projects and participate in any other duties as requested;

• Adhere to global company values.

• Completed a High School Certificate

• At least 1 year of work experience in a customer service role.

• Communicates both verbally and in written correspondence at an above average standard.

• High level of trust and integrity;

• Strong verbal and written communication skills;

• Detailed listening skills;

• Strong customer service, interpersonal, and relationship-building skills;

• Time management and ability to prioritize projects and customer needs;

• Conflict resolution skills – listen to the customer;

• Strong English language, oral and written, with grammatical knowledge and etiquette;

• Ability to blend personality with a professional demeanor to provide the customer with a comfortable conversation;

• Use of technology for product resourcing to resolve customer issues;

• Typing Skills (minimum 30wpm);

• Knowledgeable in MS Office, Email, SMSand Chat;

• Ability to work through multiple computer screens;

• Ability to work calmly under pressure;

• Displays professionalism in demeanor, language, and appearance

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