Mobile App Specialist

At Percepta, we bring first-class service across each market we support. As a Mobile App Concierge in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.

The Mobile App Concierge builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.  This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, chat, or online chat. 

The concierge will teach and guide consumers through this savvy and innovative technological experience.  Client interaction, first and foremost, is to provide an exceptional experience in order for consumers to build a strong loyalty to the program.  The concierge will be focused on building relationships with their clients and providing an outstanding experience where clients are delighted. 

The hours of operation are 8 am to 10 pm, 7 days a week.

During a Typical Day, You’ll

·         Provide an exceptional client experience in every interaction.

·         Communicate effectively in both verbal and/or written responses to client inquiries

·         Provide insightful advice and direct support to consumers in need. Diagnoses of issues and provide resolution with teaching and guidance.

·         Partners with legacy app owners for troubleshooting and resolution.

·         Educate the client on products and services.

·         Researches and resolves billing or payment issues. Owns the consumer experience from the very beginning to the end. Making decisions on whether to escalate or how to address client issues so the client is delighted and eager to continue to utilize the program.

·         Act as a liaison between clients and dealerships, providing excellent service to both by following up with open cases.

·         Participate in projects, responsibilities, and other tasks assigned by management.

·         Identifies and presents out of the box ideas and changes to other Concierge and Leaders that will ensure this program is a world class experience.

What You Bring to the Role 

·         Associates Degree along with equivalent position related experience required. Bachelor’s degree preferred.

·         Communications, Public Relations, Marketing, or related field of study preferred.

·         Minimum 3-5 years’ experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof.

·         A passion for two of the three items below is important because we are seeking people who want to build a career that is aligned with their interests.

·         Exceptional customer service

·         Automotive Industry

·         Cutting edge technology

What You Can Expect 

·         $18.34 hourly wage

·         Health/Dental/Vision/Life Insurance

·         Flexible Spending Account (FSA) and Health Savings Account (HSA)

·         401(k) with company match

·         Vacation/Sick Time and Paid Holidays

·         Tuition Reimbursement

·         Employee Assistance Program

·         Employee Discount Program

·         Training and Development Programs (Percepta College)

·         Employee Rewards Program (Perci Perks)

A Bit More About Your Role 

·         Excellent communication skills

·         Passionate and confident over the phone

·         Comfortable with email, text, or any written form of communication

·         Savvy and demonstrate creative solutions

·         Present a professional and polished yet friendly appearance 

·         Speed and accuracy when typing

·         Ability to sway the opinion of others through verbal and/or written correspondence

·         Ability to adapt communication style to fit the style of others

·         Ability to diagnose issues quickly and resolve with patience and empathy

·         Demonstrated ability to interject personality into written content without crossing professional boundaries

·         Lives the program’s values and demonstrates these when dealing with consumers and internal colleagues

·         Brings an energetic and collaborative mind set to the team

·         Eager to work in a positive team environment where everyone pushes each other to work to a high standard and perform to the best of their ability in order to delight their clients

·         Strong customer service, interpersonal and relationship-building skills

·         Ability to provide Subject Matter Expert experience to fellow colleagues

·        Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology

About Percepta 

Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday. As a Percepta team member, you can expect:  

Culture of Service – to be treated like you are the customer from day one 

Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions

Respect– a team that is accountable, dependable, and gives you their full attention

Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

CareerGrowth – lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

#LI-Onsite