Warranty Excellence Program Specialist

Warranty Excellence Program Specialist (Remote)

What You’ll Be Doing

The Warranty Excellence Program Specialist partners with Dealer Advocacy and Technology Managers to enhance dealer understanding, simplify processes, and coordinate the Warranty Excellence Program and related awards. This role serves as the subject matter expert (SME) for the Warranty Dealer Dashboard, working independently while collaborating directly with clients to ensure operational objectives are met.

During a Typical Day, You’ll

• Develop and maintain enhanced understanding of the Warranty Dealer Dashboard and Dealer Assessment Score (DAS)

• Serve as SME for:

  • The Warranty Dealer Dashboard

  • The Warranty Excellence Program

• Interface with internal technical teams (e.g., Qlik, GCQIS)

• Develop, produce, and host virtual dealer meetings to improve program understanding, including live Q&A sessions

• Investigate and resolve select program concerns via email, virtual meetings, and phone

• Support internal teams in understanding the Warranty Dealer Dashboard and Warranty Excellence Program

• Coordinate the Warranty Excellence Program, including:

  • Program execution

  • Continuous improvement and long-term growth initiatives

  • Collaboration with internal teams to implement dealer rewards and outcomes

  • Providing global program updates to other markets

• Coordinate, draft, and publish warranty-related dealer communications, including:

  • Electronic dealer and field communications

  • Monthly program performance reports

  • Job aids

• Create and edit warranty-related PowerPoint presentations for both internal and external audiences

• Act as the liaison between program users and the IT team

What You Bring to the Role

Education

• Bachelor’s degree or equivalent relevant work experience

Experience

• 10+ years of experience with dealership service and warranty processes

Skills

• Exceptional verbal communication skills with the ability to clearly explain complex processes with professionalism and patience

• Strong written communication skills with excellent attention to detail (grammar, spelling, formatting)

• Demonstrated knowledge of Automotive Service and Warranty Policies

• Ability to work independently while partnering effectively with clients and Ford team members

• Project management mindset with strong planning, execution, and results-driven focus

• Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint

• Minimal travel required (estimated twice per year)

What You Can Expect

• Starting pay: $70,000 per year

• 100% Remote Work

• Schedule: Monday–Friday, 8:00 AM–5:00 PM (40hrs per week)

• Comprehensive benefits package, including:

  • Health, Dental, Vision, and Life Insurance

  • Flexible Spending Account (FSA) and Health Savings Account (HSA)

  • 401(k) with company match

  • Vacation, Sick Time, and Paid Holidays

  • Tuition Reimbursement

  • Employee Assistance Program

  • Employee Discount Program

  • Training and Development Programs (Percepta College)

  • Employee Rewards Program (Perci Perks)

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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