Human Capital Services Specialist

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a People & Culture Specialist working in [Warsaw/Krakow] Poland, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

Working on-site 4 days a week as a People & Culture Specialist, you will be a key member of our People & Culture (P&C) Team in Poland. You’ll provide essential administrative support to ensure efficient and accurate handling of P&C processes. You’ll play a key role in maintaining employee physical and digital records, processing HR transactions, and supporting payroll and benefits functions, all while upholding the highest standards of integrity, confidentiality, and professionalism.

During a Typical Day, You’ll

• Prepare and maintain physical employee files onsite and scan relevant documents to online portals/filing as needed
• Prepare employment contracts and documentation onsite and maintain compliance with documentation standards
• Support the onboarding process
• Enter and maintain employee data in HR systems, including new hires, promotions, and terminations.
• Support payroll processing and benefits administration.
• Manage employee absence management requests, as well as return-to-work documentation.
• Produce reports and support data distribution across the organization.
• Ensure accuracy and timeliness of all updates in alignment with payroll cutoffs and operating procedures.
• Follow all established standard operating procedures (SOPs) and performance metrics.

What You Bring to the Role

• A high level of integrity, discretion, and professionalism in handling confidential information.
• Advanced English and Polish language skills—both written and spoken.
• Knowledge of the local labor law.
• Strong critical thinking skills and the ability to work independently in a fast-paced environment.
• Meticulous attention to detail and a process-oriented mindset.
• Proficiency with tools such as Outlook, Excel, and SharePoint.
• Ability to multitask, manage time effectively, and adapt to shifting priorities.
• A team-focused attitude with the ability to collaborate across functions.

Preferred: Previous experience in HR or recruitment is a plus.

Niceto have: Experience of contact with ZUS social security.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.