Designer, Instructional

Instructional Designer

Role Summary

As an Instructional Designer, you will play a critical role in understanding business and learner needs and transforming them into effective training solutions. You will design and deliver engaging learning experiences that support onboarding, upskilling, and performance improvement for employees, directly impacting customer experience and business outcomes.

This role involves managing training content, knowledge bases, and learning programs using modern instructional design practices and technology.

Key Responsibilities

• Knowledge Base Management: Develop and optimize knowledge management strategies to ensure content is accurate, structured, and aligned with business goals
• Learning Design & Development: Create engaging e-learning, instructor-led, and blended learning solutions using adult learning principles
• Research & Analysis: Conduct SME interviews, focus groups, and usability assessments to improve learning effectiveness
• Data & Analytics: Track training performance, analyze data, and implement improvements based on insights
• Quality & Governance: Ensure high-quality content and maintain governance standards within LMS and knowledge systems
• Cross-functional Collaboration: Work closely with SMEs, project managers, and training teams to build impactful learning solutions
• Learner Experience: Apply human-centered design and agile methodologies to enhance engagement and effectiveness

Required Qualifications

• Minimum 3+ years of experience in instructional design and e-learning development
• Hands-on experience with tools like Articulate Storyline or similar
• Strong understanding of Adult Learning Theory and instructional design principles
• Experience in knowledge management and content structuring
• Proficiency in Microsoft Office (advanced PowerPoint, basic Excel)
• Familiarity with Learning Management Systems (LMS/LXP)
• Strong project management and organizational skills
• Ability to analyze learning data and measure training effectiveness
• Excellent communication, technical writing, and facilitation skills
• Strong attention to detail and continuous improvement mindset
• Ability to work in US time zones

Preferred Qualifications

• Experience in contact center or customer experience environments
• Exposure to global or enterprise-level learning programs

What You Can Expect

• Opportunities for career growth and professional development
• A collaborative, inclusive, and purpose-driven work environment
• A global team of continuous learners
• Competitive compensation, performance bonuses, and benefits
• Paid time off, wellness, and healthcare benefits
• Additional perks such as tuition reimbursement

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Remote