Reporting Specialist with English

At TTEC we’re all about the Human Experience. Elevated. As a Reporting Specialist with English in Sofia, Bulgaria you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Are you organized, methodical, and detail oriented? In this role you’ll report to a logistics manager and play an essential role in planning the future needs of the business. As a Reporting Specialist, you will be in charge of supporting the regional product lifecycle function, that is focal point between the supply chain, the regional supply chain functions, and partner functions. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore, we will provide you with all the necessary tools, training and confidence needed to do a great job.

During a Typical Day, You’ll

• Managing regular and ad-hoc reporting for your assigned area, ensuring timely delivery in line with SLAs;
• Ensuring data accuracy and applying quality controls across reporting activities;
• Adapting and modifying existing reports in response to changing business needs;
• Performing in-depth data and root cause analysis upon request;
• Creating and maintaining databases to support report automation and distribution;
• Keeping reporting documentation (work instructions, report definitions) up to date.

What You Bring to the Role

• Written and spoken communication skills in English
• Very good knowledge of Excel
• Experience in supply chain or customer service environments
• Superior planning and organizational skills
• Ability to analyze data with a high degree of attention to detail
• Strong understanding of Relational Database Management Systems (RDBMS)

What You Can Expect

• Dedication to your career growth and professional development
• Actively diverse and inclusive culture 
• Community-minded organization committed to giving back
• Global team of curious lifelong learners guided by our company values
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.