Talent Acquisition Shared Services Coordinator

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an  Talent Acquisition Shared Services Coordinator working remotely in Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll be Doing
This position deal with processing and managing candidate applications received through job postings in TTEC's different job boards for associate and support positions in a high volume recruitment operational environment.

You’ll report to Team Lead, Talent Acquisition Shared Services.

During a Typical Day, You’ll

• Administrative duties such as moving candidates along the various steps of the application process, completing pre-screening interviews over the phone, assisting concerns from candidates received through chat, email, or phone, and processing-related tasks received from our partner onsite recruitment teams.
• Engage candidates coming from different backgrounds as we provide support to the United States, Canada, the United Kingdom, Ireland, Poland, New Zealand, Australia, and the Philippines.  GTAS support is global in scope and, as a high volume recruitment team, requires coordinators to be able to work in various shifts (specifically night and graveyard shifts).
• Qualified candidates must be able to deliver on different operational requirements such as meeting targets within deadline, closing hiring quotas, achieving required operational performance metrics, and processing candidate concerns in a timely manner. Effective Global Talent Acquisition
• Coordinators understand the value of providing excellent candidate experience, has a passion for ensuring that clients’ expectations are met on a daily basis, and is capable of working in a fast-paced operational environment.
• Must be prepared to be measured in different operational metrics, must be capable of meeting the prescribed threshold in performance scorecards for reliability, productivity and quality. Global Talent Acquisition Coordinators maintain professionalism at all times, ensure the quality of their work, and are able to deliver despite the changing shifts, requirements, and the rigors of operating a recruitment business.

What You Bring to the Role

• Fresh graduates are welcome to apply
• Desire to achieve aggressive recruiting goals under tight deadlines.
• Strong desire to work and support global locations and to be placed in any shift as required by the business need.
• Must have good communication skills and excellent people skills.
• Must have the ability to speak professionally to candidates from different background regardless of the medium (phone, chat, etc.)
• Must have the ability to learn and use recruitment technologies (Applicant Tracking Systems, Excel, SharePoint, and other internet based systems and tools).
• Must have strong attention to detail, initiative, a high level of integrity, judgment, and follow-through.

What You Can Expect 

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/ for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote