Supervisor, Learning & Development

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Learning and Development Supervisor working hybrid in Mexico City, Mexico, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? In this role, you’ll provide coaching, motivation and support to enhance the engagement and success of your team of training specialists in attaining targets and goals. You’ll evaluate trainers, curriculum and processes. You'll lead the team to attain productivity and quality goals.

You’ll report to the Senior Manager, Learning & Development. In this role, you’ll impact your team and learners through managing the training programs.

During a Typical Day, You’ll

• Ensure all training sessions are running smoothly, track new hire progress, and address any issues or challenges that arise during the day.
• Design customized development plans for new hires, tailored to their performance and growth.
• Provide guidance, feedback, and ongoing support to trainers, helping them improve their teaching techniques and troubleshoot any classroom management concerns.
• Regularly assess the effectiveness of training materials and methods and adjust them as necessary to improve trainee outcomes.
• Monitor that all training procedures align with company standards, policies, and any applicable regulations to ensure consistency and quality across training programs.

What You Bring to the Role

• Experience in training and/or adult learning programs
• Nurturing an inclusive learning environment
• Encouraging and engaging coaching skills
• Data analysis and reporting skills
• Customer and employee focused mindset
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
• Call center experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.