Prior Approval Tech Rep 2 SME
Prior Approval Tech Rep 2 SME
At Percepta, we bring first-class service across each market we support. As a Prior Approval Tech Rep 2 SME in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
• Perform detailed claim analysis and adjudication per contact handling processes
• Review digital photographs, claim estimates and supporting documentation
• Provide real time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim
• Provide real time technical subject matter expertise to agents
• Place outbound calls to dealerships regarding status of submitted claim within client specified timeframes
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided
• Work on activities and/or projects as requested by Team Leader
Experience
• Minimum 2-3 years of customer service experience
• Automotive technical aptitude required
• Minimum 1 year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - required
• Diesel and Gas engine diagnosis and repair experience - preferred
• ASE, manufacturer or state technician certifications in automotive service and/or repair – preferred
Skills
• Ability to analyze repair shop diagnosis information to determine coverage eligibility
• Ability to speak confidently about repair procedures
• Excellent interpersonal skills
• Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective
• Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)
• Flexibility and adaptability in a fast-paced environment
• Ability to analyze and solve problems
• Communicate and articulate in a professional and effective manner both verbally and written
• Ability to provide technical coaching and feedback to TSR I & II level agents
• Ability to exercise independent judgment and decision making
• Reasoning ability and logical thinking
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them every day. As a Percepta team member, you can expect:
Culture of Service - to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect – a team that is accountable, dependable and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.