Senior Manager, Talent Acquisition

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager - Talent Acquisition working in Ahmedabad or Mumbi, India, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you have a passion to lead and motivate others? Looking to hire great talent? In this role, you’ll lead a team of Talent Acquisition Specialists to meet recruiting targets in support of specific client needs. You’ll establish high-volume sourcing strategies and tactics and make continuous process improvements to the recruiting process resulting in higher recruiting yields and better-quality hires. You'll partner with corporate support teams to assist you with recruiting efforts and develop strategic partnerships with these teams.

You'll report to the Executive Director of Talent Acquisition. You’ll contribute to the team and the success of the business by leading a team bringing amazing talent to work and grow their careers with TTEC.

During a Typical Day, You’ll

• Be the single point of contact representing talent acquisition in meetings with Operations, Learning & Development and Workforce Management with regards to any hiring-related requirements, successes, potential risks and updates
• Bring your integrity, judgment, accountability and follow through in providing strategic solutions to functional departments to deliver hiring requirements based on recruiting capacity, market trends, competitor landscape and strategies in attracting the right profile
• Work with business owners and TA on hiring requirements
• Represent talent acquisition in sales pitches to potential clients and all discussions related to new business updates, responses to Request for Proposals and launch of new logos or lines of business
• Recommend location, skill level and wages for potential clients based on available job description
• Monitor success of current selection processes and make the necessary recommendations to ensure a higher throughput or production fill rate

What You Bring to the Role

• 6 years minimum experience in a high-volume recruiting environment
• Desire to motivate a team to achieve goals in an agile environment
• Working knowledge of Taleo or other applicant tracking system
• Sourcing expertise using internet job boards, or other job seeker database systems
• Ability to lead and influence others by example, coaching, and mentoring
• Achieve hiring goals by executing a recruiting plan using a core team recruiting specialists
• Successfully able to manage multiple on-going projects and knowledgeable of local and state employment laws

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid