Bilingual Violation Enforcement Clerk - Spanish-English – Retail

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Violation Enforcement Clerk – Spanish-English working onsite in Austin, TX, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

This position will require you to work at 2420 Ridgepoint Dr., Austin, TX 78754

What You’ll Do

Do you have experience is sales and negotiating? Collection and retention? Do you like research and resolving issues? Looking for an opportunity to learn more about the industry and gain direct management experience?

The Violations Enforcement Clerk is responsible for performing many functions such as account review, account maintenance, records maintenance, customer service, and ensuring that 100% of each step in the Habitual Violator program is processed accurately and within the timeframes defined. This is a full-time position. After the first 30 days onsite, you can move to a hybrid role where you will be in the office for 3 business days and 2 days remote. 

During a Typical Day, You’ll

• Serve as the technical subject matter expert of program information and assist with customers’ questions by providing guidance and technical support when needed
• Ensure agent activity meet or exceed metrics such as handle times, efficiency, and schedule adherence
• Handle inbound calls with difficult questions and/or escalations from the customers
• Identify and assist with issues on accounts and escalate calls to supervisor via email, phone and fax

What You Bring to the Role

• Bilingual in Spanish and English
• One-year prior call center or customer service-related experience
• Knowledge and success in overall previous performance that includes Quality, Attendance, and scheduled adherence
• Ability to work onsite in Austin, TX from 8am-5pm. After 30 days of strong performance, the position becomes a hybrid role where you will be in the office for 3 business days and 2 days remote

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• Wage at $19.00-$19.75 plus performance bonus opportunities
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits

Visit www.hellottecbenefits.com for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.