Discover Travel Customer Support Careers for Bilinguals at TTEC Greece

Key Takeaways

• At TTEC Athens, Greece, bilingual skills are celebrated. You can be a Travel Customer Support Specialist and helps travelers overcome challenges to create seamless experiences.
• As a Travel Customer Support, you will assist customers with travel bookings, resolve issues, and provide multilingual support while honing problem-solving and customer service skills in a fast-paced environment.
• With structured training and mentorship programs, TTEC Athens equips you with the tools to succeed and advance in a multinational, employee-focused organization.

Athens, the heart of Greece, is a growing hub for international professionals. For bilingual individuals, an exciting opportunity awaits with TTEC Athens. As a Travel Customer Support Specialist, you’ll use your language skills to help travelers from all over the globe while enjoying the benefits of living in one of Europe’s most fascinating cities.

Whether you’re just starting your career or looking for a new challenge, this role may be the perfect fit. Here’s everything you need to know, from the job’s unique features to why TTEC Athens could become your the place to grow your career.

The Role of a Bilingual Travel Customer Support Specialist

As a bilingual customer support, your role is to be the reliable, reassuring voice for travelers who need assistance. Some of your day-to-day tasks include:

• Assisting Travelers Worldwide - Helping customers book flights, accommodations, and other travel-related services with expertise and care. Whether it’s a vacation or a business trip, you’re the person they trust to make these plans seamless.
• Resolving Travel Issues - Fast-paced situations, such as missed connections or booking errors, are a common occurrence in travel. You’ll use your problem-solving skills to provide quick and thoughtful solutions.
• Providing Multilingual Support - Speaking your customer’s language makes all the difference. You’ll deliver personalized experiences that create trust and confidence during every interaction.

The Skills You Bring

Wondering if you’re the right fit? Here’s what makes a bilingual travel customer support specialist thrive:

• Communication & Bilingual Fluency

Along with your impeccable communication skills, your language skills are your superpower. You must have the ability to connect with diverse customers and provide personalized support.

To be a bilingual customer support at TTEC Athens, you must be a native speaker or fluent (C1 and above) in at least one of the following languages:

• German
• Croation
• Czeck/Slovak
• French

Combine this with at least B2 level English and you're all set! That’s the winning combo we’re looking for.

• Customer-Centric Mindset

Your goal is to deliver the best customer experience. Whether it’s answering simple customer inquiries or resolving a tough situation, you help ensure a smooth, pleasant experience for every traveler.

• Adaptable and Calm Under Pressure

Travel is fast-paced, and challenges can arise at any moment. Staying composed while finding solutions is key to delivering excellent service.

For those with prior experience in customer support or the travel industry, this role will feel like second nature. But if you’re new and eager, TTEC’s robust training programs will give you the tools you need to excel.

The Value of Multilingualism in this Role

Enhancing Customer Interactions

Being fluent in multiple languages sets the foundation for meaningful communication. When customers hear support in their native language, it builds an instant connection. They feel understood, appreciated, and at ease, which leads to higher satisfaction and loyalty.

Your ability to converse fluently also enhances efficiency in resolving problems. Clear and precise communication reduces misunderstandings and helps provide faster, more accurate solutions.

Career Growth Opportunities

Multilingualism is a sought-after asset in today’s globalized workforce. At TTEC Athens, your language skills are more than just acknowledged—they’re celebrated.

The ability to assist diverse customers positions you for leadership roles, such as team management or interdepartmental projects, both within the company and beyond.

Contribution to a Multicultural Environment

Working at TTEC Athens is about being part of a global community. When you share your language and cultural experiences, you contribute to a workplace that values diversity. This fosters collaboration, deeper team connections, and a sense of belonging for everyone.

The Benefits of Joining TTEC Athens as a Bilingual Specialist

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Structured Career Growth

TTEC Athens invests in its people. From the moment you join, you’ll have access to tailored training programs that equip you with the tools to excel in your role. Mentorship opportunities and clear career progression pathways ensure you’re always advancing both professionally and personally.

Inclusive and Collaborative Work Culture

Inclusivity is at the heart of TTEC Athens. You’ll work with a diverse team from various cultural and linguistic backgrounds. Regular team-building activities, cultural events, and a supportive management structure create a positive environment where everyone feels valued.

Competitive Compensation and Perks

The salary for customer support roles in Athens ranges between €891 to €1,000 per month, according to Glassdoor. Beyond the salary, TTEC offers benefits like private health insurance. Flexible shifts and option to work on a hybrid or work-from-home setup* also provide a healthy work-life balance.

*Hybrid option is for candidates in Athens, Greece; those located outside Athens can work fully at home. Work set up may vary depending on the role and business need. For the full information on the job openings, visit ttecjobs.com.

Why Multilingual Professionals Thrive at TTEC Athens

Recognition of Unique Skills

At TTEC Athens, your language abilities aren’t just a skill—they’re your superpower. Multilingual professionals are empowered with more responsibilities, which often lead to roles of greater prominence and influence. Being able to navigate multiple languages is highly valued and directly contributes to the company’s global success.

Support for Professional Development

TTEC Greece prioritizes your growth through continuous learning. Whether it’s sharpening your language skills with workshops, pursuing certifications in customer support, or honing leadership abilities, you’ll have the resources needed to build a successful, long-term career.

Adventure Awaits at TTEC Athens

Joining TTEC Athens as a Travel Customer Support Specialist means stepping into a career that merges your love for languages, travel, and personal growth. Whether it’s helping someone simplify their travel plans or exploring the treasures of Athens during your downtime, this is a unique opportunity to truly thrive—both professionally and personally.

Are you ready to take the leap, bring smiles to travelers worldwide, and be part of a team that values your skills and contributions? Your next professional adventure is waiting at TTEC Greece. Apply today and start shaping your future!

Frequently Asked Questions (FAQs)

1. What skills do I need for a Travel Customer Support Specialist role at TTEC Greece?

To excel in this role, you’ll need to be fluent in English and one additional European language such as Croatian, Czech/Slovak, German, or French. While prior customer support or travel industry experience is beneficial, it is not always required. Strong communication, problem-solving, and a customer-first attitude are key attributes that will help you thrive.

2. Does TTEC Greece provide training for new hires?

Absolutely! TTEC Greece offers robust training programs to equip you with the necessary knowledge and skills. You’ll learn about company tools, customer care techniques, and effective communication strategies. Ongoing support ensures you’re confident and capable in your role.

3. What career growth opportunities are available at TTEC Greece?

TTEC is committed to fostering career progression. Starting as a Travel Customer Support Specialist can open doors to roles such as Team Leader, Supervisor, or Trainer. With structured career paths and support for skill development, you’ll have a clear roadmap to advance your career.

4. Is this role suitable for someone who is new to the travel or customer support industry?

Definitely! While experience is a plus, TTEC Greece welcomes enthusiastic individuals ready to learn and grow. With thorough training and a supportive team environment, you’ll have all the resources you need to succeed in this dynamic field.

If you’re ready to take the next step in your career and join a team that values growth, inclusivity, and innovation, the opportunities at TTEC Greece await you!