Senior Automotive Brand Ambassador - Senior Live Tour Product Host

At TTEC, we’re all about the Human Experience. Elevated. As a Senior Brand Ambassador - Live Tour Product Host with TTEC in West London, United Kingdom, you’ll be a part of creating and delivering amazing customer experiences for our client and their customers. In this role, you’ll be working with customers interested in Audi, which is part of the Volkswagen Group (VWG) product range while you also #ExperienceTTEC, an award-winning employment experience and company culture. 

What You’ll be Doing 
Looking for an opportunity where you'll support the team and leadership to deliver amazing customer experiences while also working directly with customers? In this hybrid role, you’ll support leadership with reporting, client meetings, as well motivating and coaching the team members. You’ll also have an opportunity to host virtual events and interact with customers as a product marketer.  

Looking for an opportunity to share your passion for helping people find the right product – in this case, their next car (an Audi of course!)? Bring your natural ability to connect with people, share your enthusiasm for the product with them and facilitate their next interaction with the company. In addition to supporting leadership and the team, you'll host live personal virtual tours in a truly innovative Virtual Showroom to help get customers excited about the car, answer their questions and then book a test drive at their local retailer of choice.  You'll combine your interest in virtually marketing cool products with the opportunity to work one to one with a customer to help them find the car that impacts their day-to-day lives.   

In this role, you’ll report to the Manager and work with a team of virtual showroom hosts. Together, you’ll impact the customer experience by delivering a quality sales through service experience.  

Ready to learn about being “the face” of VWG brands to customers while providing an engaging experience? Keep reading. 

During a Typical Day, You’ll  

• Bring your passion to coach and lead associates in partnering with other departments to ensure achievement of company and client quality goals while addressing employee related issues 
• Coordinate training on new or revised information relating to services, products or processes of the project 
• Motivate and develop your team along with the Live Tour Manager with your open, honest manner, high level of integrity, and judgement in providing feedback and acknowledging a job well done as you play a big part in the associate’s development and career mobility 
• Strong ability to negotiate deals and use initiative  
• Estimate and track key account metrics  
• Forecast monthly and quarterly sales targets  
• Ability to deliver a full Needs Analysis of customer and tailor the product features to the customer needs 

What You Bring to the Role 

• Engaging, personable, rapport builder  
• Strong negotiation, persuasion and influencing skills  
• Ability to build and develop new business to meet sales quotas  
• Ability to manage and develop a sales territory for prospective clients  
• Dynamic and responsive 
• Attention to detail, including depth of knowledge 
• Good knowledge of Microsoft Office – specifically Excel 

What You Can Expect 

• Knowledgeable, encouraging, supporting and present leadership 
• Diverse and community minded organization 
• Career-growth and lots of learning opportunities for aspiring minds 
• Relocation assistance available
• And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like private medical from day one, holiday entitlement and be clear on statutory holidays as well, paid sick entitlement 

About TTEC 
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.