Technical Support Representative - Automotive - English

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Technical Support Representative - Automotive - English working remotely in Bulgaria, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing
Do you have a passion for automotive service and repair? In this role, you’ll be consulting on automotive extended service agreement coverage, understanding the repairs needed, troubleshooting with customers, and helping to resolve their issues with a smile. You’ll collaborate internally with other team members to ensure you make the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Bring your passion and love for cars to know what’s going on with the extended warranty claims and provide coverage authorization in an efficient professional manner
• Receive inbound calls and online requests from dealerships, independent repair facilities, and lease holders, then review and verify cause of failure is covered under the service contract using probing questions
• Use web-based automotive technical information to verify repair procedures, labor time allowances and part pricing is consistent with recommended repairs and contract coverage
• Request follow up evidence from the repair facility such as digital photos, technical escalation or physical inspection when inquiries indicate the repair may not be covered
• Log all customer contacts in customer database for accurate view of contract history
• Follow up on specific issues and resolve to completion

What You Bring to the Role

• Great bilingual written and verbal communication skills in English
• Automotive technical aptitude and repair knowledge
• 6 months+ of customer service and troubleshooting experience
• Secondary degree
• Ability to analyze repair shop claim information to determine contract coverage
• Ability to utilize web-based technical service information to complete the claim adjudication process

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of technical service support possible. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. In a typical day, you’ll find yourself making decision based on the customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.