Security and Compliance Site Analyst

Security and Compliance Site Analyst

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Security and Compliance Site Lead working On-Site in Bogota, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Colombiasays it all!

What You’ll Do

The Security and Compliance Lead oversees the Compliance to the TTEC Information Security Policy and compliance to the Contractual Standards for specified clients. Functioning as an independent and objective body that reviews and evaluates compliance issues/concerns within the organization. The role exists to ensure regular auditing of all internal departments takes place to drive calibration across the infrastructure. 

You'll report to the Manager, Information Security. You will serve as a trusted advisor internally and externally by providing learning innovation, technology expertise, and upskilling and reskilling on AI-enabled learning design, delivery, coaching, and performance tools.

During a Typical Day, You’ll

·Compliance Lead exists as a channel of communication to receive and direct compliance issues to appropriate resources for investigation and resolution 

·Will work as an internal resource with which concerned parties may communicate after other formal channels and resources have been exhausted.

·Propose and evaluate proposed solutions to ensure all risks are mitigated.  

·Solve for and mitigate new risks in an evolving and always changing work environment.  

·Ensure Security and Compliance is maintained without reasonable risk or impact to the business goals.  

·Develops initiates, maintains, and revises policies and procedures for the general operation of the Program and its related activities to prevent illegal, unethical, or improper conduct.  

·Collaborate with other departments (e.g. Training, Talent Acquisition, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution.  

·Acts as an independent review and evaluation body to ensure that Security and Compliance Issues/concerns within the organization are being appropriately evaluated, investigated, and resolved  

·Monitors, and as necessary, coordinates Security and Compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends.  

·Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future. 

·Work in collaboration with appropriate client organizations to resolve any external Security and Compliance findings.  

·Conduct regular internal audits of both the Physical and Logical Security and Compliance areas. Report on any findings as a result and work to address the root cause.  

·Inspect and approve all changes to the Physical and Logical controls prior to implementation.  

·Facilitate client audits. 

·Not limited to those limited above. 

What You Bring to the Role

·High School Diploma (12yrs schooling) 

·Able to respect and ensure strict confidentiality of employee data. High level of integrity and judgment 

·Current client experience or Visibility preferred (but not required) 

·Good English skills, possible B2

·Excel (Intermediate) 

·Powerpoint 

·Organized, Clean & Tidy working style 

·Great interpersonal skills in dealing with a diverse population 

·Able to work independently and self driven 

·Ability to work in a high passed ever changing work environment 

·Awareness to do the right thing 

·Ability to address security concerns with all internal departments and client partners 

·Willingness to learn and open to feedback 

·Bring outside the box thinking to assist in solutioning 

What You Can Expect

·Supportive of your career and professional development 

·An inclusive culture and community-minded organization where giving back is encouraged 

·A global team of curious lifelong learners guided by our company values 

·Ask us about our paid time off (PTO) and wellness and healthcare benefits 

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect, and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information. 

About TTEC 

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.