Sales Enablement Manager / Training Manager

Bringing smiles is what we do at TTEC… for you and the customer. As a Sales Enablement Manager
working onsite in Athens, you’ll be a part of creating and delivering amazing customer 
experiences while you also #experienceTTEC, an award-winning employment experience and company 
culture.

THE POSITION

The Sales Enablement Manager is responsible for the following results:

• Develop and present learning programs to address knowledge gaps through proactive collaboration and quality 
monitoring of agent interactions, ensuring alignment with sales enablement strategies.
• Enhance the learning experience for associates, team leaders, and managers by collaborating with Operations 
Managers and clients, leveraging proven sales and service techniques.
• Design and deliver knowledge and learning content to maximize service excellence and enablement outcomes, 
utilizing effective sales enablement methodologies.
• Create and maintain educational materials, including manuals and reference guides, through regular collaboration 
with department leaders, supporting continuous sales improvement.
• Select and implement various instructional methods, such as group instruction and micro-learning, to effectively 
train staff and enhance sales capabilities.
• Evaluate the effectiveness of training programs by assessing knowledge application and recommending future Sales 
Enablement & Service Excellence initiatives.
• Lead the development and delivery of diverse learning formats, including classroom instruction, web-based 
trainings, and micro-learnings, to support comprehensive sales enablement.


EDUCATION

The preferred candidate will hold a Bachelor’s degree in a related field; two to four years related experience; or 
equivalent combination of education and experience.


EXPERIENCE PREFERRED

The preferred candidate has noteworthy experience in the following areas:
• Working in a similar position within the human resource, training, and/and development field
• Training and platform skills encompassing assessment, design, development, and delivery
• Extensive knowledge of the Globus family of brands products, services, and features
• Performance evaluation, coaching, and counseling for improvement
• Systems and business process skills
• Functional level knowledge of Microsoft Office 365 and Adobe Applications
• Webinar applications


KEY COMPETENCIES REQUIRED

The preferred candidate possesses the following competencies:

• Service: We are proactive, anticipate the needs of others and are always ready to listen.
o Desires to help others and to meet their needs. This includes internal and external partners, offices, guests, and 
vendors
o Seeks win-win situations and presents options, especially in resolving conflicts
o Provides timely and helpful information to others 
o Takes action on behalf of others to simplify their life/work/experience
o Responsive and attentive to the needs of others 

• Passion: We are passionate about the Globus family of brands, our values, and making guests happy. 
o Strives to retain goodwill even when modifying or denying requests
o Positive energy and enthusiastic when dealing with others
o Takes pride in doing the right things
o Treats guests, colleagues, and partners with respect

• Teamwork & Collaboration: We work together, support each other, and involve others in decision making. 
o Builds and maintains effective working relationships with co-workers, partners, guests, and vendors to improve 
business processes and outcomes. 
o Treats others with respect 
o Contributes to achievement of team and departmental goals 
o Provides back up and support to others as needed 
o Fosters collaboration among team members, departments, companies, partners, etc. 
o Relates to others in an open and accepting manner 
o Recognizes a wide range of communications styles and personality types and responds appropriately 
o Cultivates and maintains professional relationships 
o Collaborates with internal partners 
o Shares pertinent information to the benefit of others

• Results and Accountability: We can be counted on to do our best, follow through, learn from mistakes and deliver 
results.
o Works with the team and management to achieve individual, department, and corporate goals 
o Meets critical deadlines within time frame outlined 
o Demonstrates willingness, openness, persistence, and initiative to achieve desired results 
o Probes to get to the heart of the problem and takes action to achieve results 
o Focuses priorities and manages time effectively 
o Takes ownership of work and assigned processes and projects

• Ethics and Integrity: We are straightforward, honest, and open with our guests, partners, and each other. 
o Conducts business in a way that instills trust, confidence and respect
o Utilizes fair process without bias
o Acts with discretion and good judgment while maintaining confidentiality
o Exercises the highest standard of ethics in all decisions that impact guests, vendors, suppliers, and the 
organization
o Takes ownership of work and assigned processes/projects

• Agility, Adaptability, and Flexibility through Courage: We face challenges, surface issues, share our ideas, and do 
what is right.
o Demonstrates resilience in the face of constraints, frustrations, or adversity
o Displays willingness and flexibility in handling multiple demands, changing priorities, and ongoing organizational 
needs
o Quickly and effectively evaluates and appropriately adjusts to a change in direction or situation
o Accepts change as a necessary and normal part of organizational growth
o Open to adopting new approaches and behaviors 
o Handles day to day work challenges confidently

• Effective Communication 
o Professionally conveys information and ideas both orally and in writing.
o Maintains positive and professional verbal and nonverbal communication with all
o Shares information appropriately and is receptive to feedback and expression of ideas
o Perceives the needs of various audiences and can adjust communications appropriately
o Listens and responds appropriately to others. 

EOE

While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering 
the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.

WHAT YOU CAN EXPECT

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
Visit www.mybenefits.ttec.com for more information.


ABOUT TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies
build engaged, pleased, profitable customer experiences powered by our combination of humanity and
technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message,
text, and video chat with millions of customers every day. These exceptional customer experiences start
with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to
building a diverse and inclusive workforce that respects and empowers the cultures and perspectives
within our global teams. We aim to reflect the communities we serve, by not only delivering amazing
service and technology, but also humanity. We make it a point to make sure all our employees feel
valued, belonging, and comfortable being their authentic selves at work. As a global company, we know
diversity is our strength because it enables us to view things from different vantage points and for you
to bring value to the table in your own unique way.

Lead Everyday wDo the Right Thing w #CD#Reach for Amazing wSeek First to Understand wAct as One wLive life Passionately