Trainer

Trainer, Kigali, Rwanda 

Bringing smiles is what we do at TTEC… for you and the customer. As a Trainer working onsite in Kigali, Rwanda, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing 

• Looking for an opportunity to be part of a team that delivers excellent training? You'll conducts training sessions, workshops, or classes using various techniques such as presentations, group discussions, demonstrations, and hands-on activities. Also, you will adapt training methods to suit different learning styles and ensure effective knowledge transfer.
• You'll report to the Director of Learning & Development in EMEA, and work closely with internal stakeholders and subject matter experts, to identify training needs and align training initiatives with client goals.

During a Typical Day, You’ll

• Facilitates new hire training and applicable client training.
• Needs to possess in-depth knowledge and expertise in the specific area or skill being taught.
• Provides individual coaching or mentoring to employees to enhance their skills and performance. Offer guidance and support to help individuals achieve their learning objectives.
• Handle administrative tasks related to training, such as scheduling training sessions, managing training resources, maintaining training records, and preparing training reports.
• Provides, coordinates, analyzes, and consolidates all necessary data to deliver training in a timely and accurate manner following client requirements and vendor standards
• Identifies training needs by analyzing results in training, nesting and Production and partners with client on creating & implementing remedial action plans.
• Responsible for new hire performance in training and nesting and supports the nesting phase with customized coaching and refreshers.

What You Bring to the Role

• 2 years experience as a trainer 
• Working in a similar position within the human resources, sales training, and/or employee development field
• Training and platform skills encompassing analysis, design, development, implementation, and evaluation
• Extensive knowledge of an inside sales or contact center sales organization
• Performance evaluation, coaching, and counseling for improvement
• Systems and business process skills
• Functional knowledge of the Microsoft 365 Suite: Word, Excel, PowerPoint, Teams, SharePoint, etc. or Google Workspace including Docs, Sheets, Drive, Chat, Calendar, Meet, etc.
• Learning Management Systems and Sales Enablement tools and practices

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
• Visit https://mybenefits.ttec.com for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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