Resolutions Specialist

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Resolutions Specialist working in Irvine, CA, you’ll be a part of bringing humanity to business. #experienceTTEC. This position is a hybrid setup, 1-week onsite training attendance is required.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Research, reopen and/or make outbound calls to customers consistent to up-to-date Business Rules
• Create and monitor payment plans consistent to up-to-date Business Rules
• Report daily statistics on all payments processed
• Assist Call Center Customer Service Representatives with escalated customer calls
• Meet with customers in person in the Service Center to discuss accounts and/or violations

What You Bring to the Role

• High school diploma or equivalent (some college preferred)
• Customer Service and Call Center Experience
• Knowledge of California collection laws
• Basic understanding of California Vehicle Code sections relating to toll roads/bridges
• Good understanding of Microsoft Office applications
• Solid communications, organizational and interpersonal skills

What You Can Expect

• Hybrid setup, attendance to one week training onsite is required
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Competitive $21.23 per hour pay
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit www.hellottecbenefits.com for more information.

A Bit More About Your Role

The department has worked diligently to align its goals and objectives with the organization’s goals and objectives.  We strive to consistently provide the highest levels of service to our organization and be a department known for responsive, dependable, and personable service. The work week is Monday to Friday, eight hours per day; however, the demands of the position will mean that at times tasks will need to be performed outside of those core hours.

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.