Customer Service Representative (Tier 1 Inbound)

Do you have excellent customer service skills? Do you want to join a luxury brand?

Join our team as a Customer Service Representative and immerse yourself in a role where every interaction is an opportunity to exceed expectations and turn challenges into triumphs!

What We Offer:

• Vibrant Culture: Experience our values in action every day, fostering a supportive environment where your voice matters and your contributions are celebrated.
• Team Spirit: Join a close-knit team that values collaboration, growth, and open communication, empowering you to thrive in a dynamic environment.
• Diversity & Fun: Embrace diversity and inclusivity in a workplace that values individuality and encourages fun, fostering a sense of belonging for all.

We are seeking Customer Service Representatives (CSRs) to support luxury brand vehicle owners with end-to-end service requirements, this could be booking a service or assisting with a breakdown.  Your focus is to actively listen to customer needs/ concerns and document this in our case management system. With full training provided, you will be supported to ensure you deliver exceptional customer service and if required, escalate cases for assistance. Our priority is to have our customer back on the road swiftly.

Note- this is not a high-volume inbound call center, the focus is on the customer needs, building brand loyalty.

Your Role:

• Proficiently manage incoming and outgoing phone calls using typical contact center technology
• Prioritize concern resolution and customer satisfaction
• Accurately input and retrieve relevant information in our Customer Relationship Management (CRM) system

 What You Bring:

• Education & Experience: Knowledge of the automotive industry is a must! If you have a passion for automotive, with 1 year of work experience in a customer service role in a contact center. High School certificate required.
• Communication Skills: Strong verbal and written communication abilities, coupled with active listening skills and a knack for objection handling and conflict resolution.
• Time Management: Ability to prioritize tasks and manage multiple projects effectively in a fast-paced environment, while maintaining attention to detail and adhering to call center schedule requirements.
• Technological Aptitude: Proficiency in MS Office and other communication tools, coupled with the ability to navigate multiple computer screens with ease.
• Professionalism: Maintain a professional demeanor, language, and appearance, always representing our company with integrity and excellence.

What You'll Get:

• • Monday to Friday role- No weekend work
  • Free onsite parking
  • Walking distance to Mascot train station
  • Tuition Reimbursement
  • Employee Assistance Program

Join us and embark on a fulfilling journey where every challenge is an opportunity to shine. Apply now and become part of our vibrant team!