Ukrainian-English - Content Moderation and Customer Service

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Ukrainian-English Content Moderation and Customer Service working on-site in Sofia, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing
Do you have a passion for ensuring consumers are protected online and see only accurate and real information? You'll use your tech savvy online skills to navigate online content as a brand ambassador. You'll validate digital content on this highly visible retail website is correct and appropriate for the consumers.   

During a Typical Day, You’ll

• Act with a sense of urgency to review and validate content and reviews on a website for accuracy and appropriateness for the audience
• Flag inappropriate or inaccurate content
• Translation proofreading
• Perform Customer Service tasks
• Receive customer enquiries via phone, email and chat

What You Bring to the Role

• Customer service or content moderation experience or the aptitude with high level of detail orientation
• Effective written communication skills including grammar and spelling in Ukrainian-English
• Tech-savvy and comfortable with the use of digital platforms
• Act as One as you work in a team setting

What You Can Expect

• Leadership who are supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values, experiential training and access to 1000s of free training and development courses 

Visit https://mybenefits.ttec.com for more information. 

A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. 

You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. 

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.  

#LI-Onsite