QA Testing Associate Analyst

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.As a Quality Assurance Testing Associate Analyst working Hybrid in Novaliches Quezon City Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll Do:

Want to be a part of a global dynamic team? We are currently undergoing a search for an experienced Quality Assurance Testing Associate Analyst, located in the Philippines. The Quality Assurance Testing Associate Analyst is a key part of the P&C Business Solutions team and will impact our global operation as part of a world class team of professionals. This is an excellent career opportunity for individuals with prior Information Technology testing and quality assurance experience who want to grow with a team of testers from the ground up.

You'll report to the Senior Manager, Human Capital Services.

During a Typical Day, You’ll

·Be a key player in the testing of full-life cycle ServiceNow project integrations including workflows

·Lead and manage software testing for P&C Global Services.

·Responsible for defining an overall test strategy specific to ServiceNow using accepted industry best practices

·Lead initiatives to implement test process improvement including advance test methods, test management system, automation and test metrics analysis

·Work and collaborate with project teams consisting of P&C Global Services staff and 3rd party vendors.

·Provide technical thought leadership while interacting closely with internal TTEC stakeholders and 3rd party vendors

·Provide consistent and frequent project status updates and project issues to assigned Project Manager.

·Provide mentoring and support to P&C Global Service members

What You Bring to the Role

·Bachelor’s Degree in Computer Engineering, Computer Science, Information Technology or Management Information Systems or equivalent experience

·1 year experience in software testing/quality assurance

·1 year experience managing a team or Project Management experience

·1 year knowledge of and experience with ServiceNow, Customer Relationship Management (CRM) and Interactive Voice Response (IVR) applications

·1 year experience in developing and maintaining test scenarios from Use Cases

·1 year experience in functional, system, regression and performance testing

·1 year experience in the deployment and use of automated testing tools

·Extensive experience with Microsoft Word and Excel

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

·Ask us about our paid time off (PTO) and wellness and healthcare benefits

·And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Hybrid