Associate Reporting Analyst
What You’ll be Doing Have a passion to solve work related puzzles? Are you looking for an opportunity to experience something new each day? You'll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics. You’ll also manage and support day-to-day operations, process, and reporting.
You’ll report to the Manager. You’ll contribute to the success of the business, the teams you support and departments you partner with on a consistent basis through your recommendations.
During a Typical Day, You’ll
Deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise level
Maintain and deliver daily, weekly and monthly enterprise performance reports/dashboards
Reporting on attrition, absenteeism and other performance and compliance metrics report
Maintain database records and perform routine audits of data validating proper site, client, and project relationships
Build and develop reports both proactively and in response to business need to improve operational efficiencies
Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools
Provide insights and analytics to help operations in improving processes, productivity and efficiency key performance indicators
What You Bring to the Role
Advanced skill in Excel and other MS Office applications
Must be able to work in a flexible shift
Experience in reporting
Business Intelligence Platform Administration (Power BI, Tableau, Qlik) experience
Ability to deliver high-quality results, on time and on target
Ability to work cooperatively with other departments and team members to resolve issues
Strong written, verbal and listening communication skills
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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