Coordinator, Logistics & Fulfillment
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Logistics Coordinator working onsite in Overland Park, KS you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll be Doing
TTEC is seeking a IT Depot Imaging Coordinator, to join our computer setup and deployment team. Our global IT organization supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.
You'll report to Manager, Desktop Operations.
During a Typical Day, You’ll
- Oversees and preforms all computer imaging and setup for IT Depot deployment.
- Provide technical support by trouble shooting PC hardware and software as needed.
- Monitor and resolve all Service Now tickets within established service level agreements.
- The ability to learn and utilize established tools and resources.
- Understand and enforce TTEC GISR security policies and procedures.
- Complete assigned tickets within established service level agreements.
- Monitor email box for ticket and status requests, updates, and escalations.
What You Bring to the Role
- Minimum with 1-2 years of related experience.
- Technical degree or technical certification preferred but not required.
- Experience in PC hardware and software installation, configuration, and troubleshooting.
- Experience with Microsoft System Center Configuration Manager (SCCM).
- Strong understanding of the Windows 10 Enterprise environment and basic network trouble-shooting skills are required.
- Acts with professionalism and a positive attitude.
- An annual incentive program
- Medical, dental, and vision
- Tax-advantaged healthcare accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online courses Visit our benefits website for more information.
- Visit https://www.ttecjobs.com/en/us-employee-benefits
Compensation
The anticipated range is $16/ hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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