Customer Service Representative -  Voice

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative - Voice working onsite in Mumbai, Maharashtra you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10:30 am and 4 pm. Visit TTEC Mumbai at 403 & 404, Nesco IT Park. If you're considering relocation, we also provide virtual interviews.

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Connect and resolve issues with customers using via verbal & written communication

What You Bring to the Role

• ·High School Degree

  ·Fluency in written and spoken English (English B2 or higher)

  ·Ability to meet expectations and follow through on promises; holds self-accountable for results.

  ·Willingness to take instruction and direction from superiors and others.

  ·Having a customer-obsessed attitude. Showing a genuine interest in what customers and consumers communicate and responding appropriately.

  ·Able to adapt to customer inquiries over the phone. Courteous and respectful when dealing with customers; cooperative and responsive to their needs.

  ·Able to handle demanding customers tactfully and be willing to go above and beyond to ensure a positive customer experience.

  ·Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follow through with job commitments and learns quickly.

  ·Provides quality service to customers; effectively and accurately satisfies customer needs for information and services

  Demonstrates a high level of tolerance for stress; copes well with ambiguity or setbacks; receptive and adaptive to work-related changes; willing to render overtime when required.

What You Can Expect

• Supportive of your career and professional development 
• An inclusive culture and community minded organization where giving back is encouraged 
• A global team of curious lifelong learners guided by our company values.
• Monthly CTC between INR 30,000 - 41,000 with additional performance bonus opportunities.
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 
• Must be able to work on a rotating schedule and weekends/holidays if needed.

A Bit More About Your Role 

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. 

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. 

About TTEC 

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.