Toll Plaza Supervisor

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll Do

Do you have a passion for helping others and giving them peace of mind? As a Toll Plaza Supervisor, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

You'll report to the Director. You’ll contribute to the success of the customer experience and the team’s overall success.

During a Typical Day, You’ll

• Supervise daily operations and evaluate Toll Collectors performance, training, identifying development needs and improving proficiency d in accordance with Authority and Management policies and procedures. Renders assistance in the performance of the work needed.
• Oversees training and instruction and assigns Toll Collectors at respective Plaza.
• Counsel and listen to concerns of Toll Collectors and apprises Staffing Manager of suggested recommendations
• Prepare clear and concise reports and documents; including records all toll system malfunctions, unusual occurrences and/or alarms in accordance with Authority procedures and recommend corrective action to appropriate authority staff.
• Complete and maintain the plaza’s staffing schedules, including contacting on call staff tosatisfy plaza minimum staffing requirements
• inspects toll booths to monitor that facilities are clean and maintained in accordance with authority policies.

What You Bring to the Role

• 6 months or more of customer service experience, including de-escalating conflicts
• High school diploma or equivalent
• Strong computer skills, including Microsoft office.
• Strong Customer Service background, in high-volume environments.
• Management experience, including creating schedules, handling personnel issues, providing performance feedback, and disciplinary actions.
• Experience ensuring compliance with company policies and contractual obligations.

What You Can Expect

• An annual incentive program
• Health and wellness programs
• Paid time off (PTO)
• Tuition reimbursement and access to thousands of free online courses Visit https://mybenefits.ttec.com/?manual for more information.

The anticipated range is $27.83. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

A Bit More About Your Role We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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