Living Well, Working Well: Inside TTEC’s Work-Life Balance Culture

In the active world of customer service, TTEC stands out not only for its innovative technological approaches but also for its commitment to fostering an engaging community that supports its people’s work-life balance.

At the heart of TTEC is a strong sense of individuality. Employees are not just seen as machines but as valuable members who pursue and enjoy their endeavors outside of work.

In this blog, we shine the spotlight on two exceptional individuals from TTEC who embody this spirit: Holly and Melissa.

Discover a career that energizes you and supports you to live your best life. Explore open roles at TTEC and join us and thrive in a space that prioritizes balance, growth, and support.

Hollly: Balancing Careers as a Team Leader & as an Entrepreneur

Holly Slavenski is a Team Leader based in the TTEC Morgantown office, nestled in the picturesque mountains of West Virginia. She considers herself a plant enthusiast and is enthralled with Macramé, a knotting technique to produce home decorations.

This passion project started when she saw her friend’s Macramé plant hanger. From then on, she started making her own Macramé items for herself and selling them in Art Walks around her local community – and that’s where her fascination with plants started.

For Holly, striking a balance between her job at TTEC and her passion outside work has always been a priority. As someone very keen on starting a business through her interests, flexibility is key to managing her responsibilities in both aspects. Fortunately, TTEC’s engaging community allows her to do things that she loves. This helped her balance things a little easier.

In addition to this, Holly appreciates the sense of community and support she receives at TTEC. “I love seeing people’s reactions to Macramé items I create or beautiful plants they buy from me. There are only a few selections of house plant suppliers here in Morgantown so I travel quite far to search for unique plants to sell,” Holly says.

The professional development Holly gained did not end at her day job at TTEC as she’s also planning on getting her business license to start selling Macramé items and plants in even larger venues and scales! Truly, having a supportive workplace community that has your back makes all the difference.

Balance is always part of the TTEC culture. Explore global careers at TTEC today and find a role that helps you succeed both at work and in life.

Melissa: Thriving in Both Personal and Professional Development

Even though Melissa Phillips is hundreds of miles away from the coasts, she is making waves as a Customer Service Representative at the TTEC Morgantown office. Residing in the land of mountain ranges, Melissa wanted a change of scenery and became drawn to the beach… not just to swim, but also to hunt for sea glass with her best friend.

“TTEC allows me to use my leaves to travel a couple of times every year. For me, going to the beach is a great way to enjoy and connect with nature. It makes me feel relaxed so that I can go back to work filled with energy ready again to conquer all the tasks," Melissa says.

She then added, "also, whenever I come back from my trips, I tell my colleagues about my experience and my love for hunting down sea glass. This often opens new discussions and follow-up questions. It’s a great way to make a connection with the team.”

Your well-being matters just as much as your performance. Discover careers at TTEC where living well and working well go hand in hand.

A Display of TTEC’s Advocacy for Work-Life Balance Synergy

Holly and Melissa’s stories are just two of the many testaments that prove TTEC’s dedication to creating an engaging community that supports its people’s interests outside of work. In a world of burnout and disengagement are all too common, TTEC is continuously redefining what it means to thrive in the modern workplace.

As a global company and industry leader, TTEC is proud to be a certified Great Place To Work®. This recognition reflects our commitment to creating a workplace where people feel valued, supported, and inspired. Being part of our talent community connects you with opportunities that align with your skills, goals, and passions, while empowering you to grow within a diverse, inclusive environment.

TTEC believes that different perspectives within our global teams strengthen how we support the communities we serve, not only delivering amazing service, but pairing amazing service and technology to create meaningful customer experiences. As an equal opportunity employer, TTEC is dedicated to ensuring every team member feels respected, included, and empowered to thrive.

Looking for a workplace that respects your time and your goals? Discover career opportunities at TTEC and thrive in a people-first culture.

Unlock Your Best Work and Life Yet with TTEC

By prioritizing work-life balance and fostering a supportive workplace community, TTEC is not just attracting top talents but also cultivating a culture of well-being – where employees can thrive both personally and professionally.

As you continuously take charge of your career journey, try to explore career opportunities at TTEC to get the ball rolling! A workplace community that cultivates growth and values potential, TTEC's sites across the world will certainly welcome you with open arms. Here’s to your future success with us!

Ready to build a career that supports your life and not competes with it? Explore opportunities at TTEC and experience a culture built on true work-life balance.

Frequently Asked Questions (FAQ)

What does work-life balance mean at TTEC?

At TTEC, work-life balance means supporting employees to succeed professionally while also enjoying their interests and personal lives outside of work. The company fosters a community where people feel valued as individuals, not just workers, and can pursue passion projects or personal goals alongside their careers.

How does TTEC support employees’ personal interests and hobbies?

TTEC encourages employees to maintain balance by offering flexibility and a supportive environment that helps them integrate personal interests — like travel, hobbies, or side businesses — with their work schedules. Long-term employees often share how this supportive culture helps them thrive both at work and beyond.

What kind of workplace culture does TTEC promote?

TTEC promotes a people-first culture that prioritizes collaboration, inclusivity, community support, and well-being. Employees are encouraged to share experiences, connect with team members, and build meaningful relationships at work that enhance both personal and professional life.

Does work-life balance at TTEC help with career growth?

Yes. TTEC’s culture doesn’t just focus on personal well-being. It also fosters professional development. When employees feel supported and balanced in life, they are better able to grow, perform, and progress in their careers.