Seasonal Healthcare Licensed Trainer/Team Lead Hybrid

At TTEC, we’re all about the Human Experience. Elevated. As a Trainer/Team Lead Hybrid remotely , you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 

As a Trainer, you will be conducting training classes with new hires. Ensuring that they are properly prepared for the production environment by introducing protocols, inspiring performance, and guiding the agents to into their new career with TTEC. Providing the best possible training environment for our new hires will be imperative and an essential part of your success as a leader, as our goal is for this team to remain with you as your transition into a Team Lead on the production floor.

As a Team Lead, you will supervise the daily activities of a group of call center associates by providing mentoring, coaching and guidance. Other responsibilities include working with associates to address employee relations issues, coordinating all associate activity related to training, development, and performance.

We’re looking for  Trainer/Team Lead Hybrid to welcome and excite new hires as they start their new careers.

During a Typical Day

In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential. You'll also be directly accountable for associate attrition and employee satisfaction. Plus, you'll be responsible for monitoring absence and attendance for your team. You'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures. You'll also be responsible for partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project.

What You Bring to the Role 

• Have an active Resident State Health Insurance License
• Minimum of one-year experience working in a call center environment with knowledge of metrics and improvement methods
• Experience training adult learners in a classroom setting
• Experience leading a group of 15 or more
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day task
• Mentor and inspire others
• Computer experience with MS Office, customer relationship management applications, and learning management systems. 

Compensation and Benefits

• The anticipated starting salary range for individuals expressing interest in this position is $20-$23/hr.
• Depending on location, you may be asked to be onsite and/or travel to a location for a predetermined time. 

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Compensation and Benefits

• The anticipated range for individuals expressing interest in this position is $19-$21/hr.
• Depending on location, you may be asked to be onsite and/or travel to a location for a predetermined time

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About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.