Director of Contracts

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As aDirector of Contracts working Remote in the United States,you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

The Director of Contracts is imperative to our Legal team supporting the Global Operations of TTEC's Engage business segment, the company’s largest business segment. 

The key objectives of the role are to be an informed partner and a primary point of contact for one or more portfolios within the Engage division and to help secure and deliver business by achieving balanced contract terms reflecting best practices in the industry, and market appropriate cost/risk allocation. The role presents a significant opportunity to partner with senior business leaders, and highly experienced and tenured teammates.

What you’ll be doing:

Provide contract review, drafting, and negotiation support for TTEC’s business process outsourcing, technology, and consulting businesses. The successful candidate will work in partnership with the go-to-market, operations, delivery and other functional teams to close complex and simple business engagements for multinational clients and provide enthusiastic support for deals ranging in size from $1M - $100+M in annual contract value. The role would support the entire business pursuit, including contract negotiation and delivery process for NDAs and RFPs, master services agreements and scopes of work, as well ascontract interpretation and change management. Although the successful candidate report to and work under the guidance of the Chief Counsel, TTEC Engage, they will‘own’ the entire contract life cycle from the early stages through approvals for the portfolios they support in accordance with TTEC policies.

During a Typical Day, You’ll

·Contract Review & Negotiation: Review, draft, and negotiate a wide range of contracts, including NDAs, RFPs, MSAs, and SOWs.

·Business Deal Support: Partner with go-to-market, operations, and delivery teams to close complex business deals for multinational clients.

·Contract Lifecycle Management: Own the entire contract lifecycle, from early stages to approvals, ensuring compliance with TTEC policies.

·Client Partnership: Serve as a primary point of contact for one or more specific business portfolios, building strong client relationships.

·Risk Mitigation: Negotiate balanced contract terms that minimize risk and allocate costs appropriately.

·Cross-functional Collaboration: Work closely with legal, finance, HR, IT, information security, and other funtional teams to ensure compliance.

·Process Improvement: Maintain and update contract templates and processes, staying current on industry best practices.

·Client-Facing Role: Requires excellent communication, collaboration, and the ability to thrive in a fast-paced, multicultural environment. 

What You Bring to the Role

·A minimum of 7+ years’ experience in complex contract drafting and negotiations. Experience in large global organizations is a plus.

·Bachelor’s degree is a must. J.D. or other relevant advanced degree is a plus, but not a requirement.

·Outsourcing, technology, healthcare, regulatory, banking, or financial services experience are a plus.

·Proven oral and written communication skills.

·Advanced computer skills, including MS Word, Excel, and PowerPoint.

·Experience with an automated contracts life cycle management (CLM) system is a strong plus.

·Ability to think and to work independently with minimal supervision.

·Ability to work on multiple projects in a fast-paced environment with tight deadlines.

·Detail oriented, high degree of professionalism.

·Experience working with contract resources in India or another offshore location is a plus.

What You Can Expect

·An annual incentive program

·Medical, dental, and vision

·Tax-advantaged healthcare accounts

·Financial and income protection benefits

·Paid time off (PTO) and wellness time off

·Tuition reimbursement and access to thousands of free online courses Visit our benefits website for more information.

The anticipated range is $120,000-130,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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