Dutch-English - Content Moderation and Customer Service
Overview
Our business is making customers happy! We’re bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands.
Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!
Being part of the TTEC family has its benefits
We’re working hard to earn your smile every day. Whether you work from home or at one of our amazing sites, we have benefits and programs to support you and your family.
Job Details
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Content Moderator – Dutch-English working on-site in Plovdiv, Bulgaria, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing
Do you have a passion for ensuring consumers are protected online and see only accurate and real information? You'll use your tech savvy online skills to navigate online content as a brand ambassador. You'll validate digital content on this highly visible retail website is correct and appropriate for the consumers.
During a Typical Day, You’ll
- Act with a sense of urgency to review and validate content and reviews on a website for accuracy and appropriateness for the audience
- Flag inappropriate or inaccurate content
- Translation proofreading
What You Bring to the Role
- Customer service or content moderation experience or the aptitude with high level of detail orientation
- Effective written communication skills including grammar and spelling in Dutch-English
- Tech-savvy and comfortable with the use of digital platforms
- Act as One as you work in a team setting
What You Can Expect
- Leadership who are supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values, experiential training and access to 1000s of free training and development courses
- Base salary of 4590 BGN
- Signon bonus of 9700 BGN
- And yes... all the benefits you'd expect and maybe a few that would pleasantly surprise you including
- Amazing paid time off (PTO) and wellness and healthcare benefits
- Up to 2900 BGN in relocation assistance available
Visit https://mybenefits.ttec.com for more information.
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
Location/Division Plovdiv, Plovdiv Job Requisition 03XNKNo jobs have been viewed recently.
“I feel very empowered. TTEC promotes transparency and teamwork and appreciates new ideas. TTEC believes in creating better professionals and has development programs. How empowered are we that we can earn and learn at the same time?!” Ankit, Senior Manager, Sales Delivery, TTEC India
Position Profile
What makes an amazing customer experience champion? Check it out below!
- Empathetic listener
- Helpful
- Organized
- Problem solver
- Digitally savvy
- Trustworthy
Career growth matters
When you join TTEC, your career path is as individual as you are. As you excel in your selected first role, you may decide that it’s the perfect fit. You’ll grow through added training and become even better. And you may also decide that you’d like to learn new skills or further expand on your previous experience. You’ll work with your manager to craft your personalized career journey. You could include growing into a team lead role, transitioning to training or workforce management, or maybe even recruitment where you’ll be a brand ambassador for that next TTEC affiliate.
Our hiring process
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Step 1 - Apply
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Step 2 – Assessment
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Step 3 – Interview
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Step 4 – Potential job offer
We're excited you're interested in becoming part of our customer experience team. Applying for the role is the first step - and then we’ll be alongside you as you move through the application journey.
Learn more
