Desktop Support Associate Technician

Bringing smiles is what we do at TTEC… for you and the customer. As a Desktop Support agent working onsite in Austin, TX, US, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing -
Do you have a passion for helping others and giving them peace of mind? You’ll resolve your co-workers’ issues before escalating to the next level. Whether it’s getting answers for other staff quickly, consulting on IT projects with compassion or resolving their issues with a smile, you’ll be the difference between their experience being just average or an exceptional one.

During a Typical Day, You’ll

·Provide client support and technical troubleshooting via e-mail, phone and multiple ticketing systems

·Provide technical support for the information technologies deployed, systems integration of desktops, printers, as well as supporting work from home agents.

·Configure software and re-image workstations

·Maintain accurate records of onsite IT equipment including inventory for both client and company issued devices.

·Identify and correct or advise on operational issues with client computer systems.

What You Bring to the Role

·A minimum of 2 years IT technical support experience.

·Associate degree/post-secondary education in Information Systems, Computer Science or related field or equivalent experience.

·Knowledge of Microsoft Server Operating System technologies and Windows Desktop Operating Systems.

·Some experience working with Citrix or other remote VDA platforms.

·General knowledge of networking and wiring closets MDF/IDF rooms.

·Experience with Microsoft Azure and Active Directory

·Ability to problem solve while meeting SLA deadlines.

What You Can Expect

·Supportive of your career and professional development

·An inclusive culture and community minded organization where giving back is encouraged

·A global team of curious lifelong learners guided by our company values

Visit https://mybenefits.ttec.comfor more information.

The anticipated range for individuals expressing interest in this position is $24.04/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help others. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the onsite Senior IT Supervisor. You'll contribute to the success of your co-worker’s experience and the overall success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite