Senior Trainer

Senior Trainer

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Trainer – Learning and Development working on site in Barranquilla, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing?  In this role, you’ll support and actively engage new hires and employees in a sales training environment. You’ll work to make sure each employee is set up for success in their journey by  transferring technical, functional, and behavioral knowledge to consistently improve seller results while owning and acting on invaluable learning, knowledge, and performance management activities in pursuit of greater seller success.

You'll report to the Senior Manager, Learning & Development. You'll contribute to the success of the business learners through facilitating training programs.

During a Typical Day, You’ll

• Onboard and develop confident, value-driven sellers and/or sales leaders.
• Utilize the ADDIE, AGES, and Kirkpatrick Learning & Development models to support the development of TTEC new hire sales training programs or ongoing sales leadership programs.
• Collaborate on and deliver TTEC or client product education with TTEC L&D, Operations, and Analytics leaders.
• Coordinate and deliver ongoing education for sellers and/or sales leaders to improve areas of opportunities and reinforce prior-learned topics.
• Maintain and organize sales training assets for continuing education and future business needs. 
•  Address sales gaps to enhance ROI at the seller and/or sales leader level. 
• Contribute to cross-departmental projects for improved sales quality, productivity, and wins.

What You Bring to the Role

• 1-year minimum experience working in a sales training and/or employee development field with extensive knowledge of an inside sales or contact center sales organization.
• Training and platform skills encompassing analysis, design, development, implementation, evaluation,  reporting, and analysis skills
• Sales performance evaluation, coaching, and counseling for improvement 
• Sales systems and sales process skills 
• Functional knowledge of the Microsoft 365 Suite: Word, Excel, PowerPoint, Teams, SharePoint, etc. or Google Workspace including Docs, Sheets, Drive, Chat, Calendar, Meet, etc. 
• Learning Management Systems and Sales Enablement tools and practices 
• Blooms Taxonomy or other related action-oriented learning outcome tools            

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.